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Yearly Archives: 2019

Kicking the Tires on Vendor Management: The Basic Questions to Ask

2020-08-19T08:40:44-04:00

Vendors are an integral part of every revenue cycle solution. From software/technology to outsourcing/AR management – and everything in between. In an ideal world – vendors would run autonomously and produce expected results without management or oversight. Unfortunately, this is not the case – and if not managed effectively, can end up being costly from several angles: resources and time, patient satisfaction / customer service, and financial performance. While vendor management is a [...]

Kicking the Tires on Vendor Management: The Basic Questions to Ask2020-08-19T08:40:44-04:00

Black Holes the Watchlist Doesn’t Even Know About

2020-08-19T16:58:26-04:00

What’s more dangerous than a black hole of accounts not assigned for anyone to work? A population of accounts that appear as if they are assigned, but are not being managed at all. This is what we call an “invisible black hole”. This might seem like a rare or abstract concept, but these are actually easier to create than one might think, and the more complex the system – the more likely [...]

Black Holes the Watchlist Doesn’t Even Know About2020-08-19T16:58:26-04:00

Getting the Most from Your Interim Revenue Cycle Leader

2020-08-19T08:55:07-04:00

Some people view an interim leader as a stop gap between an outgoing revenue cycle leader and the next leader to fill the permanent role; someone to manage the day-to-day and maintain performance. We would contend that, in the Revenue Cycle space, interim leaders should also have the experience and skillsets needed to rapidly identify and execute changes to improve performance.  Despite the need for interims to drive value, many times interim revenue cycle [...]

Getting the Most from Your Interim Revenue Cycle Leader2020-08-19T08:55:07-04:00

Keeping an Eye on the Watch List – Epic Tips & Tricks

2020-08-19T16:59:42-04:00

Customization in Epic is a blessing and a curse.  If you can get it right, it can drive reporting and workflows that far exceed functionality of other EMR platforms.  When it goes wrong, it can result in information overload and cumbersome workflows that kill productivity and put accounts at risk.  One underutilized reporting feature that is highly customizable within Epic is the Watch List. In this month’s blog, we’ll discuss the flexibility [...]

Keeping an Eye on the Watch List – Epic Tips & Tricks2020-08-19T16:59:42-04:00

3 Factors that Reduce the Accuracy of Your Hospital’s Cost Estimation

2020-09-30T17:17:24-04:00

Price transparency has become a major topic of discussion within healthcare. To offer greater transparency, healthcare providers can use products to automatically estimate a patient’s liability prior to service. However, the accuracy of the estimate is what truly provides transparency and allows patients to make informed decisions.

3 Factors that Reduce the Accuracy of Your Hospital’s Cost Estimation2020-09-30T17:17:24-04:00

Do You Really Know Your AR?

2020-08-19T08:55:24-04:00

Cliff Notes Much of what we consider our accounts receivable will never be collectedInaccurate variance logic will continually over/under represent ARHospitals need to evaluate the likelihood of a positive outcome and ensure staff work corresponding populationsVendors should be utilized solely on a performance basis to collect on aged AR What is my AR, really? In-house unbilled, discharged not final billed (DNFB), follow-up, variance, denials, self-pay, bad debt. These are all populations that [...]

Do You Really Know Your AR?2020-08-19T08:55:24-04:00

Addressing the Hidden Issues of Automated Cash Posting

2020-08-19T09:19:03-04:00

15-20 years ago, the cash posting unit of a hospital was one of the larger units within the business office.  Lots of man hours were needed each day to organize and manually post paper checks/remits from the wide variety of payers in the marketplace.  Staff in these positions had to understand how the keystrokes they completed impacted the remaining accounts receivable after a payment was posted, along with the many differences in [...]

Addressing the Hidden Issues of Automated Cash Posting2020-08-19T09:19:03-04:00

Top 5 Missed Epic Revenue Cycle Optimization Opportunities

2020-10-09T16:15:51-04:00

Epic is a platform within the healthcare industry which generates a strong love/hate relationship.  On one hand, it centralizes information and opens communication across the provider spectrum. On the other hand, many supposed efficiency gains are bogged down in tedious workflows while promised reporting transparency remains unavailable or hidden in a mountain of reporting options which may all yield different results.  Five examples of underutilized Epic functionality that revenue cycle leadership should [...]

Top 5 Missed Epic Revenue Cycle Optimization Opportunities2020-10-09T16:15:51-04:00

Are Your Epic HB Workqueues Broken? Here’s How to Fix Them

2020-08-19T16:59:34-04:00

Workqueues (WQs), worklists, spreadsheets, reports. They are all trying to help us answer the same question. What accounts should we work and in what priority? How frequently is your PFS management team asking staff to re-sort their workqueues, work off spreadsheets for special projects, or work through a stack of paper denials? Workqueue build in Epic is one of the most critical pieces of your install and ongoing maintenance. After all, these are the primary workdrivers for your exception-based workflows. But are you really working the exceptions? Are your workqueues setup as effectively as you’ve been led to believe?

Are Your Epic HB Workqueues Broken? Here’s How to Fix Them2020-08-19T16:59:34-04:00
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