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Case Study – Christus St. Vincent


The Challenge-CSV completed an Epic EMR conversion thirteen months prior to the Pinnacle engagement where they modeled the design after a separate, larger hospital, within the healthcare system.  As opposed to the 2-year design and 3-6-month stabilization that typically accompanies an EMR implementation, CSV received limited hands on training to learn the inherited EMR system.  As a result, account flow within the system was not clearly understood, resulting in broken workflows, inaccurate [...]

Case Study – Christus St. Vincent2020-10-05T08:51:52-04:00

Case Study – Randolph Health


Building a Best Practice Hospital Revenue Cycle The Challenge The unemployment and poverty rates in Randolph County, North Carolina, exceed both state and national levels, contributing to an unusually large number of uninsured patients in Randolph Hospital’s service area. Additionally, the hospital was challenged with declining volumes and numerous internal system/process issues that caused inconsistent cash flow and a significant backlog in accounts receivable. These factors contributed to operating losses, creating [...]

Case Study – Randolph Health2020-10-09T16:11:21-04:00
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