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Todd Hakala

About Todd Hakala

Todd is a Principal at Pinnacle Healthcare Advisors. He has 20+ years leading revenue cycle transformation efforts that have contributed to millions of dollars of bottom line and cash flow improvement. Click here to meet the other members of the Pinnacle Leadership Team

The Critical Role of a Comprehensive Revenue Cycle Assessment Before an Epic Implementation

2025-02-16T20:47:09-05:00

Implementing Epic is a significant transformation for any healthcare organization. While the platform offers unparalleled capabilities in revenue cycle management, failing to conduct a thorough revenue cycle assessment of your current state before beginning the implementation journey may lead to operational disruptions, financial instability, and missed improvement opportunities. By proactively evaluating existing legacy processes, leadership structures, financial opportunities, and current system integrations (both bolt-on and process partners), organizations can streamline implementation and position [...]

The Critical Role of a Comprehensive Revenue Cycle Assessment Before an Epic Implementation2025-02-16T20:47:09-05:00

Epic PB: Understanding and Improving Your Pre-AR (and the “Pre” Pre-AR You May Not Even Know About)

2024-02-14T06:54:59-05:00

Epic Pre-AR equates to unposted charges that are held in Charge Review work queues (WQs). Fluctuations in Pre-AR are common yet can have a significant impact on your actual AR days, gross revenue, cash flow, visit statistics, provider productivity/compensation, and even patient care if providers do not complete critical documentation and close encounters in a timely manner. In the most ideal world, clinic charges are documented, coded, and posted the same day the service [...]

Epic PB: Understanding and Improving Your Pre-AR (and the “Pre” Pre-AR You May Not Even Know About)2024-02-14T06:54:59-05:00

Client Testimonial – Christus Health

2023-09-20T19:38:38-04:00

Client Testimonial – Christus Health "I initially engaged with Pinnacle for an interim leader for our CHRISTUS® Trinity Mother Frances Ministry, an integrated health system in Northeast Texas that is responsible for over $1 billion of annual cash collections.  They provided a resource that was able to manage the very large, complex and fast-paced  daily operations while concurrently taking a consultative approach to driving key metric improvement.  That included developing an accounts [...]

Client Testimonial – Christus Health2023-09-20T19:38:38-04:00

Getting in Front of the Self-Pay Trend in 2018

2020-08-19T08:55:56-04:00

There’s no denying that self-pay (SP) is on the rise. It’s a clearly established trend. If you are looking to improve your facility’s financial performance, then the SP category must be a significant part of your revenue cycle focus. Here is a quick snapshot of the trends, some levers you can pull to drive improved performance, and some questions you should ask to determine the size of your SP collections improvement opportunity. [...]

Getting in Front of the Self-Pay Trend in 20182020-08-19T08:55:56-04:00

Case Study – Randolph Health

2023-01-12T19:57:50-05:00

Building a Best Practice Hospital Revenue Cycle The Challenge The unemployment and poverty rates in Randolph County, North Carolina, exceed both state and national levels, contributing to an unusually large number of uninsured patients in Randolph Hospital’s service area. Additionally, the hospital was challenged with declining volumes and numerous internal system/process issues that caused inconsistent cash flow and a significant backlog in accounts receivable. These factors contributed to operating losses, creating [...]

Case Study – Randolph Health2023-01-12T19:57:50-05:00
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