Transform Your Team

CFOs facing revenue cycle challenges have many options. Some will outsource, some will buy software, and some will hire more people. But the only real solution to achieving optimal financial performance lies in educating your team to continually identify, prioritize, and address the gaps in your revenue cycle process.


A Sustainable Focus on Your Revenue Cycle

Pinnacle will teach your staff and leaders to be critical thinkers and problem solvers so they can focus on the key drivers that will lead to increased net revenue, improved cash flow, and reduced expenses.

Real Results Where it Counts

Increased Net Revenue

Cash Flow Improvement

Expense Reduction

Case in Point

Randolph Health is a 145 bed community hospital serving Asheboro and Randolph County, North Carolina.

The Challenge

The unemployment and poverty rates in Randolph County, North Carolina, exceeded both state and national levels, contributing to an unusually large number of uninsured patients in Randolph Health’s service area. Additionally, the hospital was challenged with declining volumes and numerous internal system/process issues that caused inconsistent cash flow and a significant backlog in accounts receivable. These factors contributed to operating losses, creating a burning platform for change.

The Pinnacle Process

Our Process


Together, we'll develop strategies and tactical plans for prioritized execution to drive the quickest return on investment.


We focus on the drivers of revenue, cash flow, and expenses, and we ensure ongoing sustainability by developing key metric reporting, work flows, management tools, and job aids.


Our experts will help your organization fully leverage and optimize the capabilities of your existing electronic health record (EHR) platform.


Through an ongoing coaching and mentoring approach, we enable your leaders to manage to metrics and your staff to understand their roles in the bigger picture.